1. Refunds:
Your satisfaction is important to us, and we aim to process refunds efficiently. Here's what you need to know:
Customers have the option to receive a refund in either of the following forms:
- Original payment method.
- Store credit.
Refunds will typically be processed within 7-10 business days of receiving the returned product.
Customers will receive regular email updates on the status of their refund.
2. Damaged or Defective Products:
If a product is received in a damaged or defective condition, customers should contact us within 14 days of receipt to initiate a return. We will:
Process a replacement or refund as necessary.
Cover all shipping costs associated with the return and replacement.
3.Shipping Costs for Returns:
We will specify who is responsible for shipping costs for returns, including any conditions or exceptions. Generally, customers are responsible for return shipping costs, except in cases where the product is damaged or defective.
For further clarification or inquiries about our Return & Refund Policy, please do not hesitate to contact our dedicated Customer Support Team.
Contact Information:Email: info@newtownspares.co.uk
Call us : +44 (192) 9507-277
Hours of Operations:
Mon - Fri / 8:00AM - 5:00PM (GMT+1)