1. Delivery Timeframe:
At New Town Spares UK Ltd, we are committed to delivering our products to our valued customers within the estimated delivery timeframe. Please note the following details:
Transit time in 3 to 5 days, shipped: Monday to Friday.
Order handling time: 1 to 2 business days, fulfilled: Monday to Friday.
Order cutoff time: 3 pm (GMT+1).
The delivery timeframe may vary based on the specific product and shipping location, and we will promptly update the estimated delivery timeframe in the event of any changes.
2. Shipping Cost:
The shipping cost, including all applicable taxes and fees, will be transparently displayed on the checkout page.
3. Shipping Method:
New Town Spares UK Ltd utilizes reputable carriers, including FedEx, Royal Mail, and UPS to ensure reliable delivery of our products. To enable our customers to track their shipments, we provide a unique tracking number that can be used to monitor the status of the delivery.
4. Free Shipping:
We offer a simple Free shipping per item" structure for all orders within the UK. This means that regardless of the size, weight, or value of the item being shipped, the shipping cost remains free per individual item. This straightforward fee structure eliminates ambiguity and simplifies the purchasing process for our customers.
5. Shipping Restrictions:
Occasionally, certain products may have shipping restrictions to specific locations. Any such restrictions, including geographic limitations and the availability of expedited shipping options, will be clearly communicated on our website.
6. Delivery Confirmation:
For added security, customer may request for a signature upon the delivery while placing the order on comment box.
7. Order Tracking:
Upon order confirmation, customers will receive a unique tracking number that enables them to monitor the progress of their shipment. We also provide regular email updates to keep customers informed about their order's status.
8. Lost or Damaged Shipments:
In the rare event of a lost or damaged shipment during transit, New Town Spares UK Ltd will promptly process a claim with the carrier and arrange for a replacement product to be sent to the customer. Our priority is to resolve such issues swiftly, ensuring our customers' satisfaction.
9. Returns and Refunds:
Our returns and refunds policy complies with all applicable laws and regulations. We provide clear instructions on initiating a return and outline the conditions under which a refund will be issued. New Town Spares UK Ltd is dedicated to processing returns and refunds promptly to ensure a positive customer experience.
Additional Note:
Please note that on holidays and weekends, we do not process orders. If you have specific inquiries regarding Saturday delivery options, please contact our Sales Department.
Contact Information:
Email: info@newtownspares.co.uk
Call us : +44 (192) 9507-277
Mon - Fri / 8:00AM - 5:00PM (GMT+1)
For any shipping-related questions or assistance, feel free to reach out to our customer support team.