1. Return Eligibility:
We understand that circumstances may arise where you need to return a product.
To ensure a hassle-free return process, please take note of the following:
Products are eligible for return within 30 days from the date of purchase.
The return timeframe may vary based on the product category, and any specific restrictions will be clearly communicated.
2. Initiating a Return:
To initiate a return, customers must contact us and provide the following information:
Order number.
Reason for the return.
Contact Information:Email: info@newtownspares.co.uk
Call us : +44 (192) 9507-277 Hours of Operations:
Mon - Fri / 8:00AM - 5:00PM (GMT+1)
3. Return Process:
Our return process is designed for your convenience. Here are the key details:
If the return reason is "Change of Mind" or "No Longer Needed," customers will be responsible for shipping the product back to us.
For other scenarios, where the return is due to an error or issue on our part, we will bear the return shipping cost.
We recommend using a tracking number when returning a product to ensure safe delivery.
4.Restocking Fees:
In certain cases, a restocking fee of up to 25% may apply for returns. This fee is applicable for returns of products that are not in their original condition or are returned outside of the specified timeframe. We will clearly communicate any restocking fees.
5.Final Sale Items:
Please note that certain items may be designated as "final sale" and are not eligible for return. Such items will be clearly marked on our website, and returns will not be accepted for them.